Active.Ai, a conversational AI platform utilised by banks and fintech organisations, has been acquired by Gupshup. Gupshup’s customer experience (CX) solutions for BFSI customers have been strengthened as a result of the purchase.
Active.Ai, based in Singapore, provides a Conversational Banking as a Service (CBaaS) platform to BFSI customers in 43 countries, allowing them to communicate with millions of consumers every month. With 95 percent accuracy, Active.Ai has facilitated more than 300 million user interactions via voice, video, and text, processed over 30 million service requests, and answered more than 50 million inquiries.
Active.Ai In the United States, Axis Bank, Kotak Mahindra Bank, Tata Capital, IndusInd Bank, and HDFC Securities Ltd are customers of Ai. In India, Axis Bank, Kotak Mahindra Bank, Tata Capital, IndusInd Bank, and HDFC Securities Ltd are customers of Ai. AWS, Microsoft, Infosys (Finacle), TCS, Finastra, EY, PwC, and Accenture are among the companies with which the company has formed agreements.
“Using Conversational AI, Gupshup is helping global businesses establish new and exciting ways to engage with consumers in a more natural and contextual manner. Active.Ai’s robust CBaaS platform adds more vertical depth to our product stack, giving BFSI customers the tools to create intelligent, frictionless micro conversations with consumers using voice, video and messaging channels”, said Beerud Sheth, co-founder and CEO, Gupshup, in a statement.
“In the conversational economy, business to consumer engagement that combines advanced natural language processing with deep enterprise connectivity is essential. Active.Ai’s conversational engagement platform powers leading financial enterprises across 43 countries,” said Ravi Shankar, co-founder and CEO, Active.Ai, in a statement.
“Active.Ai’s technology platform is enabling financial institutions around the globe to effectively engage their customers using AI. The merger with Gupshup is a logical next step in their evolution. Together, they can bring advanced omnichannel engagement across messaging, voice and video to enterprise customers,” commented Ben Mathias, Managing Partner, Vertex Ventures.
Active.Ai InnoCells, Kalaari Capital, Vertex Ventures, Chiratae Ventures, CreditEase, DI, and Kstart are among Ai’s investors.